FAQs and ANSWERS

This can be answered by documents produced in various production houses in Asia. More on this in “sustainability”.

The whole range of professional wear, work shoes, gloves, operational products, tools, protective work products, office supplies (...) can be found at engelbert strauss and in our current catalogue. You are welcome to request a current catalogue here.

You can exchange the items that were delivered incorrectly. Please use the accompanying returns form for this. You can use this to order the exchanged product of your choice. It is not necessary to re-order your goods. On the returns form, you will find detailed information about how to proceed. You can find out all you need to know about returns and exchanges here.

Information about costs for returns is provided here.

To ensure that you feel good in your new clothing and find the sizes that are right for you, we have created a “table of sizes” button for every product in the online shop. Click the button to open the engelbert strauss table of sizes in a separate window. Men, women and children’s sizes are categorised according to height in the table of sizes. Helpful tips on how to properly measure your height, chest, waist, middle, seat and stride length, as well as a conversion table of “normal sizes” to international sizes and jeans sizes (in inches). Most of our work trousers are available in normal, long and short sizes (broad). We can provide every wearer with an optimum level of well-being with up to 60 different sizes for work trousers and tops from 2 XS to 7 XL. We also provide size tables for gloves. You can find our table of sizes online under:

Clothing table of sizes

Gloves table of sizes

Your order will be processed immediately and sent to you as quickly as possible. As a registered internet customer, you can follow your order and delivery status in the customer section online. You can find further information on delivery here.

The precise delivery time for the respective item is stated on the relevant details page. Delivery times also depend on the selected payment method. Also, personalisation, e.g. with a name or logo, impacts on the delivery time: In this case, the delivery date is agreed on a case-by-case basis.

There are a variety of ways in which you can pay for your order.

Further information can be found on our payment page.

The size assessment in our online shop will show you how a certain item turns out. Select an item and move your cursor over your desired size.

To selected items:
Here, you can choose from 30,000 items. Our current range is listed according by main categories under the menu point “Products” in the bar above. As soon as you move your mouse over this point, the window opens with the main categories. Let your mouse hover over your desired category to open a window on the left with all subcategories and detail categories. Click once on the individual categories to view your desired products. As soon as you have selected one of the products by clicking, you can sort it in your shopping basket on the product detail page according to quantity, colour and, if necessary, size.

Order:
If you want to order, click on “IN YOUR SHOPPING BASKET”. If you want to display your shopping basket, go to the shopping trolley symbol in the top right hand corner and click on “show shopping basket”. This will provide an overview of your current shopping basket. Here, you can add logos to your items, change quantities, delete selected items or simply view your items again.

Check your order:
If your shopping basket looks OK, you can click “Order”. Then you can decide whether to log in and continue your order as a registered user, whether to register as a new user or proceed with your order without registering. Then you must enter your address (for register customers, this will already have been entered). There is also the option to select a different delivery address. In step 4, you can selected your preferred payment method, step 5 allows you to complete “final check” of your order. Once you have agreed to the terms and conditions, you can submit your order by clicking “PURCHASE NOW”.